【干货】英文投诉信范文（三）

英文投诉信格式

英文投诉信格式

【干货】英文投诉信范文（三）

生意不可能总是一帆风顺，不管企业多么细心、精心地处理业务往来，事故还是难以避免：货物可能送错了地方，可能在运输中受损或者延迟，等等，各种情况都可能发生。

当发生事故的时候，如果只是一些很快就能得到解决的小问题（比如保险、保证或是其他合同条款），一封日常投诉信就完全可以了。

由于这些小问题一般不会遭到对方的反对，日常投诉信只要清楚、明了、简要就行。下面是写日常投诉信所遵循的法则：

右上角：日期

左上角：称呼

正文：

段：表明自己的'身份，说明写信目的，因何事投诉何人或机构。

第二段：具体阐述投诉的内容和投诉的理由。

第三段：提出解决建议并期望尽快解决，表示感谢。

右下角：署名

1、开头就提出要求。

2、详细解释此要求的原因。

3、结尾要表示感谢对方的合作。

英文投诉信范文 （一）

Dear Sir/Madam,

Please send us a correction on part of our order WP-11.

All the items we ordered arrived in excellent condition except for one model. It you refer to our original order （see the copy attached）， you will note that we requested your fluorescent desk-lamps, Model 606. However, Model 608 reached us instead. For details, please see the inspection certificate issued by the Tianjin Commodity Inspection Bureau.

Will you kindly take back those you sent out and substitute them with an equal quantity （120 items） of Model 606? We would appreciate your attention to this matter promptly.

Yours faithfully

英文投诉信范文 （二）

School Polluted

No. 1 Middle School

March 5, 1997

Dear Editor,

Our school lies at the foot of a mountain with a all river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.

But great changes he taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.

It＇s time for us to take steps to protect our surroundings and prevent them from being polluted.

Yours ever,

Wang Hong

英语投诉信的格式

投诉信是针对某件不快乐的事情向相关负责人提出的投诉、抱怨等的信件，写作要点主要包括以下三点：首段开门见山，说明写信目的； 第二段清晰、简洁描述问题或事情经过，并指出事件给你带来的不便； 第三段结尾感谢对方关注你的投诉，并表明你想要的解决方案，期待对方尽早答复并解决问题。

1. 首段开门见山，说明写信目的。

I am writing to inform（告知）you that I find…unsatisfactory…

I am writing to express dissatisfaction/ disappointment/ concern regarding/ with ……

I am writing because I need to complain to you about ……

2. 第二段清晰、简洁描述问题或事情经过，并指出事件给你带来的不便。

I strongly request that a satisfactory explanation should be given.

I am looking forward to your reply at your earliest convenience（在您方便的时候尽快......）.

I would be grateful if you could send me a replacement（替代方案）.

3. 第三段结尾感谢对方关注你的投诉，并表明你想要的解决方案，期待对方尽早答复并解决问题。

To solve this problem, some remedial actions should be taken before things get

worse.

To solve the unpleasant matter, I suggest making the following changes.

I shall be grateful if you could consider my situation and improve it as soon as possible.

I trust you will take my complaints seriously and look forward to hearing from you soon.

I understand you will give immediate attention to this matter and reply at your earliest convenience.

英文书信格式

BEC英语写作技巧：投诉信的写作模板范文

投诉信是顾客或客户为了维护自己的权利或者因为对某事不满而写的一种信。你有时可以把投诉信寄给报社，但通常你会把信寄给你所投诉公司的负责人。下面是我整理的投诉信的写作模板范文，以供大家学习参考。

示例

投诉信虽然是抱怨某事，但他的开头方式应该有礼貌，这样才能给人们一个好印象。另外一个要记住读投诉信的人未必是犯了个错误的人。

投诉信的结构

Introduction - Reason for writing the complaint

开始段： 写投诉信的原因

Main body - a. The necessary details: where you bought it, when and what the problem is. b. why you are complaining

主段： a. 一些必要的细节： 你在哪里，什么时候购买了此产品，并且此产品有何种问题。 b. 你为什么要投诉。

Conclusion - Say what you want the reader to do.

结束段： 说明你希望读到这封信的人怎么做

投诉某产品

Dear Mr. Astor

We he used your company as a supplier to our electric goods for ten years and until recently the quality of your products has always been good.

However, on 4 May 2004, we took delivery of some radios which was of extremely poor quality. Many radios were damaged. We cannot sell them to our customers.

I do hope that such a delivery will not be repeated and that your suppliers to us in the future will again be of high quality. If, however, we receive any further faulty products from you, we will be obliged to find another supplier to provider us with goods which meet our own high standards. I am sure you will be able to provide us with goods which meet our own high standards .I am sure you will be able to provide us with a satisfactory explanation.

Your sincerely

(我们公司把你们公司作为我们电器商店的供应商已经10年了。直到近你们的产品质量一直很好。然而，我们在2004年5月4日收到的一些收音机质量极，很多收音机坏了。我们不能可能在卖给我们的客户。我真的希望这种情况不再发生，并且希望你们将来所提品的质量还会提高。如果我们再收到次品，我们将不得不找另外的供应商提供满足我们高水准的产品。我确信您能给我一个满意的答复。)

Dear Ms Foster

I write regarding the recent purchase of shirt from your store on 8 May 2004.(Polite introduction - reason for writing the complaint)

I recently washed the shirt in cool water. However, when I removed the shirt from the washing machine the shirt was stretched out of shape, and no longer fits.(The facts)

I called your store yesterday and spoke to department head, Mr. Fox, who was rather rude on the phone and informed me that I am not able to get a replacement shirt as it was purchased at a reduced price. I he been a loyal customer for many years, and until this incident never had complaints. I therefore feel disappointed to be treated in such a manner.(The facts)

I would, however, be perfectly satisfied if you would kindly replace the shirt or refund my money.(Polite ending - say what you want the reader to do)

I look forward to your early reply.(Polite ending)

Your sincerely

Alan Biltong

(我写此信是关于2004年5月8日从你的商店购买的衬衫的事。我近在冷水中清洗了衬衫。然而当我把衬衫从洗衣机里拿出来后发现衬衫伸长变了，而且不再合适了。我昨天给你们商店打了电话，与你们部门的头福克斯说了此事。福克斯先生在电话中非常粗暴并且告诉我不能换衬衫，因为我在打折的时候买的。很多年来我一直是你们忠诚的顾客，并且在这件事情发生前从未有过投诉。因此我对你们对我的方式非常失望。如果你能给我换衬衫或者退款我将非常高兴。盼望你的回函。)

投诉某种错误

Dear Sir or Madam

With reference to your invoice No. DH/600622 of 5 June 2004, we must point out that you seem to he made an error. Your invoice states that the consignment contained 300 bowls and your delivery contained only 300 bowls also, but in fact we placed the order for 500 bowls.

We should be obliged if you could investigate these matters as soon as possible and let us he your comments.

Your sincerely

(根据您2004年6月5日的装货清单(单号DH/600622))，我们必须指出您可能犯了一个错误。您的装货清单些的事300个碗，并且您发送的货物也是300个碗。但实际上我们定了500个碗。我们要求您迅速调查此事并且告知我们您的建议。)

投诉某种服务

Dear Sir or Madam

I am writing to express my dissatisfaction with the service I received while staying at your hotel during my vacation between the 1st and 5th of May.

Although your hotel is rated as a five star, I found that the rooms were not cleaned on a daily basis, and that my bed was made up only every five days.The food in the restaurant was similarly disappointing . Not only was it extremely overpriced, but the quality was very poor. I was therefore forced to he to eat out in local restaurants.

I trust you will take my complaints seriously, and make every effort to improve your service in the future. I would also greatly appreciate a discount on my bill(receipt enclosed).

I look forward to hearing from you.

Your faithfully

(我些此信表达我对5月1日至5日度假期间在您的饭店所得到的服务很不满意。 虽然贵饭店是5星级，但是我发现你们并不是每天清扫客房，而且没个5天才收拾一次床铺。饭店里的餐厅的饭菜也一样糟糕。饭菜不仅价格贵而且质量，因此我不得不在饭店外面当地的餐馆用餐。我相信你们会认证考虑我的投诉，并尽的努力在将来提高你们的服务。如果您能给我上次的账单打个这我将不胜感激(随信附上收据)。盘我方您的来函。)

投诉信常用套话

->有礼貌地说明所犯错误或指出问题

I am writing to complain about...

I write to express my concern/dissatisfaction about...

I would like to express my disappointment about...

We he received your(invoice/consignment)...

With reference to your invoice of ... I must point out...

According to... , the correct figure is....

On checking the goods, we discovered that 200 radios were missing. Your invoice states that the consignment contains radios, but in fact...

->要求对方采取何种措施

I will appreciate anything you can do to help me.

I trust you will take my complaints seriously.

I would, however, be perfectly satisfied if you would kindly replace the item or refund my money, whichever is more convenient.

We should be obliged if you could investigate these matters.

We should be thankful if you could give us a refund for the faulty goods.

We shall appreciate very much if you could replace the damaged goods by Tuesday.

->盼望对方回复

I look forward to hearing from you soon.

I look forward to hearing from you at your earliest convenience.

I look forward to your early reply.

投诉信常用套话

1.投诉信手段用一般现在时。

2.中间段用一般正在进行时和一般过去时。

3.结束段用将来时。

4.人称用人称。

英语投诉信的写作格式及模板

商务英语 信函是商务活动的重要交流手段,而商务英语投诉信又是其中不可或缺的一种类型。以下是我整理的一些投诉信模板，希望对 英语学习 者有帮助。

投诉信

(1)开头： 自我介绍 ，交代投诉内容，表明本信的目的和要求。

(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。

投诉信经典句型归纳

(1)It is a great pity that we find there is something wrong with…

(2)Would you please let me know whether or not you can…as soon as possible?

(3)I hope that my problem will get your kind consideration.

(4)I am sure there are technical or manmade errors involved.

(5)l hope you can make an investigation into this matter as soon as possible.

(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。

(7)I am writing to make a complaint about…

(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.

(9)One annoying aspect of your service is…

(10)I he been pleased with your services for years，but now I feel very disappointed.

(11)I would like to draw your attention to the problem/fault…

(12)I am writing to inform you that I find…unsatisfactory.

(13)I wish to express my dissatisfaction/disappointment about…

(14)It would be highly appreciated if you could…

(15)I trust you will take my complaints seriously and…

SAMPLE WRITING

Directions:

You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.

Write a letter to the Accommodation Officer at the college and:

1) ask for a new room next term,

2) you would prefer a single room,

3) explain your reasons.

Dear Sir or Madam,

I am writing to express/ dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

To solve this difficulty/ improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming

投诉信的结构

(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。

(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。

(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。

二. 投诉信经典句型归纳

(1)It is a great pity that we find there is something wrong with… 令人非常遗憾的是我们发现……有问题。

(2)Would you please let me know whether or not you can…as soon as possible? 你们是否可以告知我能不能尽快……

(3)I hope that my problem will get your kind consideration。我希望您能考虑一下我的问题。

(4)I am sure there are technical or manmade errors involved.我确信出现了技术或人为的错误。

(5)l hope you can make an investigation into this matter as soon as possible.我希望你们能尽快调查此事。

(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。

(7)I am writing to make a complaint about… 我写信是为了投诉……

(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities. 如果此事不能妥善解决，我将要求退还支付款项，或者向有关部门投诉。

(9)One annoying aspect of your service is… 你们的服务项目中一个令人不满的地方是……

(10)I he been pleased with your services for years，but now I feel very disappointed. 多年来我一直很满意你们的服务，但现在我非常失望。

(11)I would like to draw your attention to the problem/fault… 我想让您知道这个问题/错误……

(12)I am writing to inform you that I find…unsatisfactory. 我写信是为了告诉你，我发现……令人非常不满意。

(13)I wish to express my dissatisfaction/disappointment about… 我想表达我对……的不满/失望。

(14)It would be highly appreciated if you could… 如果你能……我将万分感谢。

(15)I trust you will take my complaints seriously and… 我相信你会认真对待我的投诉，并且……

三.投诉信参考 范文 ：

Directions:

You live in a room in college which you share with another student. You find it very difficult to work there because your roommate always has friends visiting. He/She has parties in the room and sometimes borrows your things without asking you.

Write a letter to the Accommodation Officer at the college and:

1) ask for a new room next term,

2) you would prefer a single room,

3) explain your reasons.

Don’t sign your own name at the end of your letter, using“Li Ming”instead.

Dear Sir or Madam,

I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

投诉信范文英文作文怎么写

下面是我整理的英语投诉信范文， 希望对大家有帮助。

英语投诉信范文之一

Dear Mr. Chang：

On September 10，our order for 280 women's cotton sweaters was duly received，but we regret to say that 40 cotton sweaters in white color were seriously soiled.

We had the case investigated immediately，and the result shows the damage was due to improper packing，for which the suppliers are definitely responsible.

Needless to say，we he suffered a great loss from this，as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.

Sincerely yours，

Li Ming

英语投诉信范文二

Dear Sir or Madam,

I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so all that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.

Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

Yours sincerely,

Zhang Wei

英语投诉信范文之三

Dear Sir：

With reference to our order No. W98，the 120 computer sets supplies to the above order were delivered the day before yesterday，but we regret that 20 sets were badly damaged.

The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.

We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we he put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.

Yours sincerely，

Li Ming

英语投诉信范文之四

[Directions]：Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement，Do not sign your own name at the end of your letter，using Li Ming instead.

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it， we were surprised to find it was around 15℃，far from the standard temperture range from 0℃ to 9℃。

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible?I hope that my problem will get your kind consideration.

Yours faithfully，

Li Ming

投诉信英语作文模板

投诉信英语作文模板如下：

Dear Sir or Madam,I am writing to complain about the accommodation of the University.

There are some problems in living conditions, which are very unsatisfactory.

First of all, I think it's too early to turn off the lights at 10 every night.

Secondly, hot water supply is only ailable for a certain period of time, which is very inconvenient to my daily life.

Third, the dormitory has no internet access.

So when I need to do research for my study project, I he to go to the library.

These problems he brought trouble to my study and life.

Therefore, I he some suggestions: turn on the light for another hour, provide 24-hour hot water supply, and install Internet access in the dormitory.

I sincerely hope you will consider my suggestion and look forward to your reply.

Yours.

xxx.

尊敬的先生或女士：

我写信是为了投诉大学的住宿情况。

生活条件有些问题，很不令人满意。

首先，我觉得现在每晚10点关灯还为时过早。

其次，热水供应只有一段时间，这对我的日常生活很不方便。

第三，宿舍没有互联网接入。

所以当我需要为我的研究项目做研究的时候，我必须去图书馆。

这些问题给我的学习和生活带来了麻烦。

因此，我有一些建议：再开灯一小时，提供24小时热水供应，在宿舍安装互联网接入。

我真诚地希望你能考虑我的建议并期待你的答复。

谨上/敬启。

xxx。

投诉信英文范文作文怎么写

英语投诉信，相信外贸员也许会从客户那边收到呢?下面是我给大家整理的投诉信英文 范文 ，供大家参阅!

投诉信英文范文 1

Dear Sir or Madam,

I am writing to make a complaint against your bad delivery service.

I’m afraid that the enclosed CD player doesn’t work.It is the third one I’ve got to return this month.

Other than the three I’ve had to return recently,I’ve always found your products to be excellent.I would be grateful if you could send a replacement and refund my postage.

I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business Bureau.Please contact me by the address on the envelope or by phone at 6668888.

Sincerely,

Wang Hua

投诉信英文范文 2

Dear Sir or Madam,

I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

To begin with,the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition,the buttons on the electronic dictionary are so all that it is nearly impossible to type anything with them.Personally,I find this to be completely unacceptable.

Therefore,I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.

Yours sincerely,

Zhang Wei

投诉信英文范文 3

Dear Sir:

With reference to our order No。 W98， the 120 puter sets supplies to the above order were delivered the day before yesterday， but we regret that 20 sets were badly damaged。

The packages containing the puter sets appeared to be in good condition and we accepted and signed for them without question。 We unpacked the puter sets with care and can only assume that damage must be due to careless handling at some stage prior to packing。

We shall be glad if you will replace all 20 sets as soon as possible。 Meanwhile， we he put the damaged puter sets aside in case you need them to support a claim on your suppliers for pensation。

Yours sincerely，

Li Ming

投诉信英文范文 4

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time。 But it is a great pity that we find there is something wrong with the refrigeration facilities。

After we used it for several days。 we found that food stored in the refrigerating partment turned bad quickly。 When we finally decided to take the temperature in it， we were surprised to find it was around 15℃， far from the standard temperture range from 0℃ to 9℃。

This problem has affected our normal life。 Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration。

Yours faithfully，

Li Ming

投诉信英文范文 5

Dear Mr。 Chang:

On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。

We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。

Needless to say， we he suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。

Sincerely yours，

Li Ming

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